Warranty and return
If you are not completely satisfied with your purchase or changed your mind for any reason, feel free to contact us for return authorization and instructions on how to return/exchange the product. We will gladly accept returns within 30 days from original purchase date if they are in brand new, resalable conditions.
For a full refund, items must be returned in brand new, resalable condition, and must include all original accessories and original packaging. You are responsible for the return shipping costs. Shipping and handling fees are not refundable under any circumstances. We reserve the right to charge a 15% restocking fee if items arrive in damaged original packaging (torn plastic bags, damaged/missing foam blocks, removed protective covers etc.) Items which have been installed, altered, scratched or modified in any way cannot be returned. See Warranty information for return of defective items.
Please, note, this return policy only covers our Glass Linear Scales and other DRO products. High voltage power supplies, and other custom built items cannot be returned under any circumstances.
1 year Limited Warranty
By making a purchase from TRABISS INTERNATIONAL over the phone, internet or by any other means you agree to be bound by the terms and conditions outlined in this Limited Warranty Document. TRABISS INTERNATIONAL will only honour express warranties set forth in this written document. No other warranties apply, expressed or implied including but not limited to any implied warranty of merchantability or fitness for a particular purpose.
TRABISS INTERNATIONAL products come with 1 year limited warranty and guaranteed to be free of manufacturing defects in materials and/or workmanship. If product is found to be defective, TRABISS INTERNATIONAL will replace or repair the product free of charge within 1 year from the date of original purchase. See below for limitations.
TRABISS INTERNATIONAL, under its sole discretion, may decide to repair, replace or refund the cost of the defective products. All defective products must be first returned to TRABISS INTERNATIONAL and pass an inspection process before warranty claim can be approved. Defects caused by normal wear and tear, improper installation, use for not intended purpose and/or abuse are not covered. Warranty is void if any part of the product was physically damaged, submersed in liquids, subjected to electrostatic discharge, disassembled or repaired by unauthorized personnel.
This warranty does not apply to installation and shipping costs. Any expenses occurred as a result of TRABISS INTERNATIONAL product failure, including but not limited to product installation, downtime and defective output are sole responsibility of the purchaser.
Products sold by TRABISS INTERNATIONAL are not authorized for use in critical applications. Critical applications defined herein as systems in which the failure of a single component could cause a life loss or substantial property damage (life support systems, nuclear, military etc.). If you intend to use TRABISS INTERNATIONAL products in such applications, you must first obtain a written authorization from TRABISS INTERNATIONAL and have a written agreement with TRABISS INTERNATIONAL regarding such a use.
TRABISS INTERNATIONAL shall not be liable for any direct, indirect, punitive, incidental or consequential injury, lose or damage, including but not limited to lost data, lost savings, down time, lost profits or lost business opportunity arising from the use of TRABISS INTERNATIONAL products, regardless of the circumstances, including but not limited to, contract, warranty, negligence, or strict liability. The liability of TRABISS INTERNATIONAL under this warranty may not exceed the purchase price.
Note: TRABISS INTERNATIONAL reserves the right to change this agreement at any time without prior notification. Last changed date: 09-06-2013.
If you have any question concerning TRABISS INTERNATIONAL Product Warranty and Returns, feel free to contact TRABISS INTERNATIONAL using one of the methods provided on contact us page.